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FREQUENTLY ASKED QUESTIONS

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OUR SERVICES

Helping You Work Smarter

Seamless Support for Your Business
MangoBibo offers Virtual Assistants, Legal Receptionists, and Remote Paralegals to help you streamline operations, enhance client communication, and scale efficiently—all without the cost of in‑house staffing

01

Virtual Assistant

Our Virtual Assistants handle administrative tasks, freeing up your time to focus on what matters most.

02

Virtual Receptionist

Provide your clients with professional, 24/7 customer support through our dedicated Virtual Receptionists.

03

Outbound Calling

Boost your outreach efforts with our expert outbound calling service, designed to engage prospects and generate leads.

04

Data Entry

Ensure your data is accurate and organized with our reliable and efficient data entry services.

Virtual Assistants FAQs

  • What is a virtual assistant, and how can they help my business?
    A virtual assistant is a remote professional who handles administrative, operational, and client‑facing tasks. Hiring a virtual assistant helps businesses save time, reduce overhead costs, and improve efficiency by outsourcing tasks like email management, scheduling, data entry, client follow‑ups, and research.
  • What services does MangoBibo offer?
    We provide Virtual Receptionist, Virtual Assistant, and Legal Virtual Assistant services, including call answering, appointment scheduling, administrative tasks, and legal support. We also offer AI training solutions and data entry services and outbound calling services.
  • How do I get started with MangoBibo?
    You can contact us through chat, book a discovery call or sign up for our 7-day free trial to experience our services risk-free.
  • Who can benefit from hiring our virtual assistant?
    Small businesses, law firms, healthcare providers, and entrepreneurs can all benefit. By delegating time‑consuming tasks to a virtual assistant, you can focus on revenue‑generating activities and strategic growth while we handle day‑to‑day operations.
  • What types of virtual assistants does MangoBibo provide?
    MangoBibo offers General Virtual Assistants, Legal Virtual Assistants, Remote Paralegals, and Virtual Receptionists. Our virtual assistants specialize in administrative support, legal case management, client intake, call handling, and workflow optimization.
  • How does hiring a Mango Bibo virtual assistant improve productivity?
    By outsourcing repetitive and administrative tasks to a virtual assistant, your in‑house team can focus on core business activities. This leads to faster task completion, reduced errors, and improved client satisfaction, driving overall business growth.
  • What is a virtual receptionist, and how does it benefit my business?
    A virtual receptionist is a remote professional who handles incoming calls, appointment scheduling, client intake, and message-taking. Businesses use virtual receptionists to ensure no call goes unanswered, improve client satisfaction, and save the cost of an in‑house front desk staff.
  • Who can benefit from hiring a virtual receptionist?
    Law firms, healthcare providers, small businesses, and solo entrepreneurs all benefit from virtual receptionist services. Our bilingual receptionists ensure professional communication, 24/7 call handling, and lead capture, helping your business convert more calls into clients.
  • Can I combine virtual receptionist and virtual assistant services?
    Yes! Many businesses combine a virtual receptionist for call handling with a virtual assistant for administrative and operational support, creating seamless front‑office and back‑office coverage.
  • How quickly can I start receiving calls with MangoBibo’s virtual receptionist service?
    Getting started is quick: We assign you a dedicated number. You set up call forwarding from your business line. Our team handles calls professionally, following your instructions. Most businesses are fully operational within 1‑2 days.
  • What kind of support can I expect from Mango Bibo?
    Mango Bibo offers 24/7 support to ensure your business operations run smoothly at all times. Our team is available to assist with any issues or questions you may have, providing reliable and responsive service.
  • What services does Mango Bibo provide, and how can they help my business grow?
    A: Mango Bibo offers a suite of virtual assistant services designed to streamline your operations and boost your business growth! Our primary offerings include receptionist services, virtual assistant tasks, and data annotation. With our enthusiastic team handling your routine tasks, such as managing calls, scheduling appointments, and organizing data, you can focus on what truly matters – driving your business forward. By taking these operational burdens off your shoulders, Mango Bibo helps you increase efficiency, improve customer satisfaction, and ultimately achieve greater success. Join us and discover how our dedicated support can be a game-changer for your business!
  • How does MangoBibo support clients after assigning a virtual assistant?
    We provide dedicated client support, productivity monitoring, and a replacement guarantee to ensure you are satisfied with your virtual assistant. Our onboarding team stays in touch to optimize workflow and communication.
  • Can I change my virtual assistant if I need a better fit?
    Yes! MangoBibo offers a seamless replacement process. If your assigned virtual assistant doesn’t meet your expectations, we will provide a new candidate quickly without disrupting your operations.
  • Do your virtual assistants work in my business hours?
    Yes. Our virtual assistants are flexible and can adjust to your time zone, including US, UK, and AU hours, ensuring smooth real-time collaboration and client communication.
  • Can I use multiple virtual assistants for different tasks?
    Absolutely. Many clients combine General Virtual Assistants for admin tasks, Legal Virtual Assistants for law firm support, and Virtual Receptionists for client calls to create a fully remote, cost‑effective support team.
  • How does MangoBibo support clients after onboarding call?
    We provide real‑time call notifications, daily and weekly summaries, and ongoing account support. Our client portal allows you to adjust call handling instructions, monitor activity, and request changes anytime.
  • How are call updates and notifications managed?
    We send real‑time notifications via email, text, or both, ensuring you never miss an important client interaction.
  • Do you provide daily or weekly call summaries?
    Yes. We provide end‑of‑day, weekly, and monthly summaries detailing all calls received, helping you track leads and monitor client interactions.
  • How can I manage my account or upgrade services?
    You can log in to our customer portal or contact our support team to upgrade plans, adjust instructions, or request additional services.
  • What is the pricing model for Mango Bibo's services?
    Mango Bibo offers a pay-per-call pricing model for our virtual receptionist services, ensuring you only pay for actual interactions. Our virtual assistant services start at just $8 per hour, with no contracts or hidden fees.
  • How much does it cost to hire a virtual assistant from MangoBibo?
    Our pricing is transparent and affordable: General Virtual Assistants: $8/hour Legal Virtual Assistants: $10/hour Remote Paralegals: $14/hour Pricing may vary depending on hours committed and plan type, making us cost‑effective compared to in‑house hiring.
  • Are there hidden fees when hiring a virtual assistant?
    No. MangoBibo provides all‑inclusive pricing with no hidden fees. You only pay for the hours you select, and we offer flexible plans and easy upgrades as your business needs grow.
  • Do you offer a free trial for virtual assistant services?
    Yes! We offer a 7‑day free trial for General Virtual Assistants so you can evaluate efficiency and workflow compatibility before committing.
  • Can I upgrade or scale my virtual assistant plan as my business grows?
    Yes, our services are fully scalable. You can increase hours, add additional virtual assistants, or expand to include remote paralegals and virtual receptionists as your operations grow.
  • What if I go over my call limit?
    Additional calls are billed at a flat overage rate based on your plan. This ensures full transparency with no surprise charges.
  • Do my unused calls expire?
    No! Unused calls roll over to the next month, allowing you to maximize your plan without losing value.
  • How does the receptionist service free trial work?
    You get a 7‑day free trial to evaluate call volume and service quality. After the trial, you can choose the best plan for your needs or cancel anytime.
  • How is the receptionist service billed?
    MangoBibo uses a pay‑per‑call model, not per minute. Plans include a set number of calls per month with rollover for unused calls. Spam, blank, or dropped calls under 5 seconds are not billed.
  • How does Mango Bibo ensure the security of my data?
    We prioritize data security by implementing robust encryption protocols and strict access controls. Our team is trained in data protection best practices to ensure your information remains confidential and secure.
  • Can I trust a virtual assistant with sensitive legal or business documents?
    Yes. Our Legal Virtual Assistants and Remote Paralegals are trained in confidentiality, legal compliance, and secure document handling, making them reliable for sensitive client data.
  • What measures are in place to protect my business information?
    MangoBibo uses secure communication tools, multi‑factor authentication, and vetted professionals to minimize any risk of data breaches.
  • How do you monitor the productivity of your virtual assistants?
    Our virtual assistants log work hours and task updates using approved tracking tools. We also provide regular updates and performance monitoring, ensuring tasks are completed accurately and on time.
  • How does MangoBibo protect client data during calls?
    Our virtual receptionists are trained in confidentiality and data security. We use encrypted systems and secure communication protocols to protect sensitive client information. Addidtionally, we are HIPAA and SOC 2 compliant.
  • Can I trust a virtual receptionist with client intake and sensitive information?
    Yes. Our virtual receptionists are vetted and trained to handle client intake, lead qualification, and message-taking securely, ensuring compliance with professional standards.
  • Where are your receptionists located, and can I request a bilingual one?
    Most of our receptionists are Philippine-based, fluent in English, and culturally aligned with Western businesses. We also offer bilingual receptionists in Spanish, Mandarin, Japanese, Korean, and more for a small additional fee.
  • Do your virtual receptionists integrate with my calendar?
    Yes! We offer Calendly and iCal integrations for real‑time scheduling, rescheduling, and appointment management, keeping your calendar organized and up‑to‑date.
  • What is the onboarding process for new clients?
    New clients can start by scheduling a free discovery call to discuss their needs. After that, we offer a 7-day free trial to experience our services. Once you decide to proceed, we will guide you through the setup and integration process to ensure a smooth transition.
  • What’s included in the onboarding setup for Virtual Receptionist?
    Onboarding includes: Custom call handling scripts and greetings Dedicated phone number assignment Call forwarding setup and test calls Integration with calendars and client workflows
  • How can we start receiving calls for you?
    We assign a dedicated number. You forward your business calls to that line. We answer and follow your instructions for transfers or message‑taking.
  • What makes Mango Bibo's virtual assistants unique?
    Our virtual assistants are highly skilled professionals, including legal virtual assistants with JD degrees and licensed attorneys from the Philippines. They are trained to handle a wide range of tasks, ensuring high-quality support tailored to your business needs.
  • Can your virtual assistants help with outbound calls and lead generation?
    Yes. Our Virtual Assistants and Virtual Receptionists can handle outbound calls, appointment setting, client follow‑ups, and lead qualification to boost your sales and client engagement.
  • Can MangoBibo handle both administrative and legal tasks for my business?
    Yes. We provide General Virtual Assistants for admin support and Legal Virtual Assistants or Remote Paralegals for legal work, giving your business a complete remote staffing solution.
  • What’s the difference between your receptionist and legal virtual assistant services?
    Virtual Receptionist: Handles incoming calls, client intake, scheduling, and after‑hours support, billed per productive call. Legal Virtual Assistant: Handles legal tasks like e‑filing, document prep, and case management, billed hourly. Using both provides complete client communication and back‑office legal support.
  • How do I choose the right virtual assistant or legal support for my business?
    We evaluate your needs and provide tailored recommendations for either a virtual receptionist, general virtual assistant, legal virtual assistant, or remote paralegal. You can interview candidates to ensure the perfect fit.

Our 3-Step Virtual Receptionist Service

Need Help or Ready to Start?

Chat us , email support, or fill out our Contact Form. Schedule a discovery call to explore tailored solutions with our experts.

​1901 First Ave Suite 405
San Diego, CA 92101

+1 (619) 228-2996

admin@mangobibo.com

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